1. No Return Policy (Perishable Food Items)

Due to the nature of our products (food and edible items), we do not accept returns once the order has been delivered. This policy is in place to ensure hygiene, safety, and quality standards for all our customers.

2. Refund Eligibility

Refunds are only applicable under the following conditions:

• You received a damaged product

• You received a wrong product (different from what was ordered)

• The product was missing from the package

If any of the above issues occur, you must inform us within 24 hours of delivery.

3. How to Raise a Refund Request

To request a refund, please contact us with the following details:

• Order ID

• Clear images or video of the product/package

• Description of the issue

📧 Email: support@mahaveerfoods.com
📞 Phone/WhatsApp: +91-9068480732

Our team will review the request and respond within 2–3 business days.

4. Refund Process

• Once approved, the refund will be processed to the original payment method.

• Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment provider.

5. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Delay in delivery due to courier or external factors

• Incorrect address or contact details provided by the customer

• Customer dissatisfaction due to taste preference

• Requests raised after 24 hours of delivery

6. Order Cancellation

• Orders can be cancelled only before dispatch.

• Once the order is shipped, cancellation requests will not be accepted.

7. Contact Us

For any questions regarding refunds or cancellations, feel free to reach out:

📧 Email: support@mahaveerfoods.com
📞 Phone/WhatsApp: +91-9068480732

Mahaveer Foods reserves the right to modify this policy at any time without prior notice.